Frequently Asked Questions

Our customer services team are always on hand to help, but you can find answers to our most frequently asked questions below. If you can't find what you're looking for then don't hesitate to contact us! 

What forms of payment do you accept?

You can pay for your purchase using credit or debit cards via our secure World Pay powered checkout. You can also choose to pay via Paypal.

We offer Interest free credit with our partners, V12 Finance Limited, on any order between £500 and £5,000. Full information can be found here.

How do I unsubscribe?

If you have given us permission, we may occasionally tell you about our latest offers and deals. If at any time you wish to stop receiving these emails, then you will find an unsubscribe link on all of our communications. Simply follow that link. 

Alternatively, you can just email our customer services team at any time. 

Our full Privacy Policy can be found here. 

What are your terms & conditions?
Can I change my delivery date?

You’re able to change your delivery date here. All you need is your order number, surname and postcode. Please let us know at least 3 days before the expected delivery date as items are quickly sent out for delivery. If you would like to upgrade to a morning or afternoon delivery time, please contact us.

Can I exchange after delivery?

Yes, you can only return an item within 14 days from the date of your delivery, providing you still have the original packaging, the item is in pristine condition and it has not been slept on. If you need to do this, please contact our Customer Services team. A collection fee will be charged to process the return.

What happens if my product develops a fault?

Product under guarantee

If your product develops a possible fault, please report this to our Customer Services team as soon as the issue becomes evident. Where appropriate, they will raise an independent inspection to identify any fault and to establish the cause. The inspection company will contact you direct to arrange a visit. Once the report is available, we will get in touch to discuss how to proceed based on the inspection findings.

My bed has parts missing?

In the unlikely event that parts are missing from your order, simply contact Customer Services and they will arrange for any missing parts to be shipped out to you. 

Who will carry out the delivery?

To ensure your products are delivered quickly and safely, we have partnered with the Dreams Delivery Network to fulfil our orders. In some circumstances we will use a third party courier to fulfil your delivery. 

Are your products covered by a guarantee?

All of our products are covered by a one year guarantee by default. However many of our products have much longer guarantees. You can find the details for any specific product on the individual product page.