Website Terms and Conditions

Offer Terms and Conditions

The Half Price Pillow offer is only valid with the Silentnight Super Springy Pillow 4 Pack. Discount can not be added to a separate transaction. While stocks last. Sleep and Snooze reserve the right to cancel the offer at any time.

Up to £250 off beds & mattresses is only valid until Tuesday 1st February 2022. Maximum purchase value of £5,000. While stocks last. Sleep and Snooze reserve the right to cancel the offer at any time.

If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.

These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.

1. DEFINITIONS:

1.1 In these terms and conditions and Your sale agreement (which was given to You on the day You purchased the Goods), the following words shall have the following meanings:

"You" or "Your" means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions;

"We", "Us" or "Our" means Dreams Limited, Trading as Sleep and Snooze, Knaves Beech Business Centre, 14 Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9YU;

"Order" means Your order for the Goods;

"Goods" means all products listed in the Order;

"Delivery" means the delivery of the Goods to the delivery address specified in the Order.

1. 2. ORDERS:

   2.1 These terms and conditions apply to Orders placed online or over the phone only.

   2.2 It is your responsibility to check:

   (a) the dimensions of all goods to ensure that they will fit into your property; and

   (b) that additional services requested (such as disposal) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting Customer Services

   2.3 A confirmation of your Order will be sent automatically by e-mail and, unless You are notified to the contrary within 48 hours of this confirmation, the Order will be deemed to be accepted by Sleep and Snooze.

1. 3. GOODS:

   3.1 The description of the goods will be as specified within the Order.

   3.2 You should be aware that:

   (a) all sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only;

   (b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and

   (c) comfort grading is for guidance only.

   (d) When placing a mattress on a bedstead please note that there maybe a gap around the edges; this is to allow for rotation & bedding.

   3.3 We guarantee (the "Guarantee") that for 12 months from the date of Delivery, the Goods will:

   (a) be of satisfactory quality;

   (b) be fit for the purpose for which they are designed and supplied;

   (c) be free from material defects in design, material and workmanship; and

   (d) comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.

   3.4 The Guarantee covers normal domestic home use only and does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which You carry out without our prior written approval.

   3.5 If You inform us that the goods have breached the guarantee, we will arrange an inspection to verify this. If this inspection finds that the goods have not breached the guarantee, We will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.

   3.6 If You would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection.

   3.7 In the rare event that goods are found to have breached the guarantee, we will follow a fair and fast process. We will either repair or replace the goods free of charge. Alternatively, We may (if we choose) provide a full refund of the price paid by You for the goods. We will do our best to agree with You which remedy would be most appropriate.

   3.8 The guarantee shall apply to any repaired or replacement goods we supply to You.

1. 4. PRICE AND PAYMENT:

   4.1 Full payment is required at the time the Order is placed and Sleep and Snooze will collect this using the debit/credit card details supplied by the buyer.

1. 5. DELIVERY AND COLLECTION

   5.1 Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.

   5.2 We can deliver to the majority of postcodes in mainland England, Scotland, Wales, and the Highlands and Islands but We may be unable to deliver to some locations. Please contact Us for more details.

   5.3 Delivery dates and lead times are given in good faith but are subject to change. Most delivery lead times start from the date of Order. However some exceptions apply when only a deposit is paid with Order. Please contact Customer services for details.

   5.4 If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.

   5.5 Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order.. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.

   5.6 If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address, You may Order a different product as a replacement for the Goods. In these circumstances:

   (a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;

   (b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and

   (c) You must pay a delivery charge of £39 and our reasonable administration costs.

   5.7 The Goods may require some assembly. It is Your responsibility to assemble the Goods.

   5.8 You should inspect the Goods carefully upon Delivery. Where Goods are not removed from their packaging or You have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 (seven) days after Delivery.

   5.9 We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days.

   5.10 If You fail to pay the full price of the Goods or fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date, We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 20% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.

1. 6. DISPOSAL:

   6.1 The collection and disposal of Your old beds/mattresses is an additional and chargeable service. All items for disposal must be wrapped as securely as possible in the green bag provided by Us at the time of Order. We reserve the right to refuse collection if items for are not wrapped or are still assembled in the property.

   6.2 Under no circumstance should items for disposal be left exposed to the weather and become wet or soiled. We reserve the right to refuse collection in this instance. In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on his vehicle. In this instance a full refund of the charges for the disposal will be given but You will be responsible for the disposal of such items.

1. 7. RISK AND OWNERSHIP:

   7.1 Responsibility for and ownership of the Goods passes to You once the Goods are Delivered or collected.

   7.2 Where You have decided to pay through Our finance options, responsibility for and ownership of the Goods will only pass to You in accordance with the terms of Your finance documentation.

1. 8. CANCELLATION:

   8.1 The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to Dreams Limited by:

   Using the contact us form

   Writing to us at Sleep and Snooze Customer Services, Knaves Beech, High Wycombe, HP10 9YU

   Contact us through the Sleep and Snooze chat function

   Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.

   Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by Sleep and Snooze (or their agents).

   The Goods must be unused, in their original condition and made available for collection at a time agreed with Sleep and Snooze. The collection date should not exceed 21 days from the cancellation date.

   Sleep and Snooze will levy a collection charge of £39 for collection of the Goods. This will be deducted from the refund value of the Goods. 

   Following collection, if the Goods are found to be damaged (and the damage is not the result of our actions), Sleep and Snooze will seek to recover the cost of remedying the damage from the Buyer

1. 9. REFUNDS:

   9.1 Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.

   9.2 If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.

   9.3 If You participated in a linked saving offer (for example, buy a bed for £999 and get £200 worth of free bedding) You must return both items to get a full refund. If You only returned the bed in the given example, You would be refunded only £799 to cover the price of the bedding.

   9.4 If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any 'multibuy' saving will be deducted from the amount of Your refund.

1. 10. EVENTS OUTSIDE OUR CONTROL:

   10.1 We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:

   (a) delays caused by one of Our suppliers, except in the circumstances envisaged by clause 5.6;

   (b) strikes, lock-outs or other industrial action;

   (c) fire, explosion, storm, flood, snow or other natural disaster;

   (d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or

   (e) unavailability of public or private telecommunications networks.

   10.2 Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.

1. 11. LIMITATION OF LIABILITY:

   11.1 We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.

   11.2 Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

   11.3 We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.

   11.4 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

1. 12. DATA PROTECTION:

   12.1 Here at Sleep and Snooze, we take your privacy seriously. For a more detailed explanation of how we will collect, use and store information relating to You, please see our Privacy and Security page To learn more about how we use cookies on our website, please check out our Cookie Policy Page.

1. 13. PRODUCT REVIEW FREE PRIZE DRAW:

   13.1 PROMOTER

   The promoter of this Free Prize Draw (FPD) is Dreams Limited, Knaves Beech, High Wycombe, Buckinghamshire, HP10 9YU (“Promoter”).

   13.2 FREE PRIZE DRAW

   The FPD commences on 1st of each calendar month and closes at midnight on the last calendar day of the same month. Closing dates will not be changed unless unavoidable circumstances beyond the control of the promoter make it necessary and either not to change the date would be unfair to those who sought to participate within the original terms, or those who sought to participate within the original terms will not be disadvantaged by the change.

   13.3 ACCEPTANCE

   By participating in the FPD, you agree to be bound by these conditions. All instructions issued by the Promoter in relation to the FPD form part of these conditions.

   Entries submitted with incomplete information, or found to contain invalid information or entry criteria, shall be deemed invalid entries.

   Entries received after the closing time and date will not be included.

   13.4 ELIGIBILITY

   The FPD is open to all UK residents aged 18 or over except anyone immediately connected to the provision of the FPD in a professional capacity and employees and immediate family members (spouse, children, siblings) of Dreams Ltd.

   13.5 GENERAL

   No purchase is necessary to enter the FPD and there is no charge to enter.

   Internet access required.

   One winner will be drawn randomly from all valid entries with 14 days after the FPD closes.

   The Promoter shall make all reasonable efforts to contact the winner using contact details provided, but if a winner cannot be contacted within 31 calendar days of the end of the FPD, an alternative winner shall be selected.

   Winning claims are subject to a full verification process, and prizes may only be claimed by the person who entered the FPD. The decision of the Promoter as to who has won a prize is final. No correspondence will be entered in to.

   Multiple entries from the same entrant are not valid.

   No automated, third party or bulk entries are permitted. Multiple entries found to be in breach of this provision will result in those entries being disqualified. If the Promoter has reasonable grounds to suspect that such means are being used to circumvent this condition, then it may require the entrant to prove that such means were not used. If the Promoter becomes aware of an entrant using means to circumvent this condition, then these entries will be disqualified, and any prize entitlement will be void.

   If there are reasonable grounds to believe that there has been a breach of these Terms and Conditions by an entrant, The Promoter may, at its sole discretion invalidate the relevant entry and disqualify the entrant from the FPD, irrespective of the stage in the FPD reached.

   Entrants agree that should they win, they will take part for free in any publicity for the FPD as requested by the Promoter.

1. 14. 40 NIGHT COMFORT GUARANTEE:

   14.1 Our '40 Night Comfort' guarantee applies to mattresses over £249 retail price and excludes clearance mattresses. If at any time between 30 and 40 nights following Delivery (or collection) You inform Us that Your choice of mattress is proving uncomfortable, provided that You comply with this clause We will without quibble exchange it for an alternative mattress of the same size and for the same (or higher) value than the original.

   Any difference in price between the original product and the replacement product must be paid at the time of re-selection. We will refund any difference in price if You select a lower priced product.

   14.3 The '40 Night Comfort' guarantee is subject to the following conditions:

   (a) We are unable to process an exchange earlier than 30 nights, as it can take this long for Your body to adjust to Your new bed and for the fillings to settle;

   (b) the original mattress must be kept in perfect condition so We insist on the use of a mattress protector, We reserve the right to refuse an exchange if a mattress protector has not been used or the product is marked or soiled;

   (c) collection and re-delivery is free of charge;

   (d) You can exchange your mattress once under the guarantee.