Pillows, linen, mattress protectors and other soft items can be returned at any time within 14 days after delivery. For hygiene reasons, we cannot accept back any soft goods unless they are returned unused and unopened in their original packaging.
Beds, mattresses and other large items can also be returned provided you let our Customer Service team know within 14 days after delivery.
We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.
If you bought the item as part of a linked saving offer (e.g. buy a bed for £499 and get £100 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £399 to cover the price of the bedding as you no longer qualify for the offer.
If you participated in a 'multi buy' offer (e.g. 3 for the price of 2) and return part of this order, then any saving that you would have made will be deducted from your total refund.
The last thing we want is for your new bed or mattress to develop a fault or arrive damaged. In the unlikely event that this should happen, our customer services team are on hand to help you get it sorted.
Sometimes, products can appear to be faulty when in fact, they’re doing their job, or perhaps they require a little care. For example, mattress movement and settlement is normal. All new mattresses are designed to settle/dip slightly in the areas that you sleep the most. The layers and fillings are simply responding to pressure point areas and providing support where you need it.
Squeaky bed frames can often be fixed by checking and tightening fixings. If you’re having further issues and believe your product to be faulty, please contact our friendly Customer Services Team.
If you have any questions, please don't hesitate to contact us.